Shipping & Returns
Shipping Policy
All orders are shipped from Germany.
Processing time
Please allow up to 7 business days for your order to be processed and handed over to the shipping carrier. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery times
After dispatch, delivery times may vary depending on your location, but typically range between 2–7 business days within Europe and slightly longer for international destinations.
Please note that delivery times are estimates and may be affected by factors outside of our control.
Shipping costs
Shipping costs are calculated at checkout and are not included in the product prices.
Customs & duties
For orders shipped outside of the European Union, customs duties and taxes may apply. These charges are the responsibility of the customer.
Return & Exchange Policy
If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of receiving your order.
Return conditions
To be eligible for a return, items must:
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Be unworn, unused, and in their original condition
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Include all original tags and packaging
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Show no signs of wear or damage
We reserve the right to refuse returns that do not meet these conditions.
To initiate a return, please contact us at:
📧 boutiqueisea@gmail.com
Please include your order number and reason for return. We will provide you with further instructions.
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for lost return shipments.
Refounds
Once your return has been received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed after approval. Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, we recommend placing a new order and returning the original item for a refund.
Damaged or Incorrect Prices
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
📧 boutiqueisea@gmail.com
Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Contact
For any questions regarding shipping or returns, please contact us at:
📧 boutiqueisea@gmail.com